Issues
Every complaint the Ombudsman decides falls into a category of harm. Each page below shows how often firms lose on that issue, which rules the ombudsman applied, and who loses most, among published banking decisions.
- APP scam refund refused18,906 banking decisions
- Unauthorised transaction8,408 banking decisions
- Account closed or refused12,364 banking decisions
- Funds blocked or frozen6,397 banking decisions
- Irresponsible lending31,136 banking decisions
- Treatment in financial difficulty11,224 banking decisions
- Charges and fees18,312 banking decisions
- Interest and rates7,490 banking decisions
- Credit file reporting25,355 banking decisions
- Card dispute or chargeback10,051 banking decisions
- Product mis-sold23,873 banking decisions
- Payment delayed or failed6,872 banking decisions
- Mortgage administration14,665 banking decisions
- Identity checks and access3,026 banking decisions
- Complaint handling20,793 banking decisions
- Support for vulnerable customers5,853 banking decisions
- Bereavement and power of attorney1,290 banking decisions
- Data and privacy2,651 banking decisions
- Service failure17,589 banking decisions
- Otherno banking decisions recorded yet