What are my odds
Choose the issue your complaint is about, and optionally your firm. This shows what the Ombudsman actually decided in comparable cases — not a prediction about yours.
This is a record, not a prediction. Every complaint turns on its own facts, and published decisions are the cases that reached an ombudsman rather than a random sample. Nothing here is legal advice, and the Financial Ombudsman Service is free to use — you do not need anyone’s help to complain. Method.