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Co-operative Bank Financial Advisers Limited
Legal entity: Co-operative Bank Financial Advisers Ltd
FCA register status: No longer authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 00718903, incorporated March 1962
861banking decisions
25.0%uphold rate
646not upheld
Beyond banking
The figures above cover this firm’s banking, credit and mortgage decisions only. The Ombudsman also decided complaints about it in other sectors, which behave differently and are kept separate rather than averaged in.
| Sector | Decisions | Uphold rate |
|---|---|---|
| Banking, credit and mortgages — shown above | 861 | 25.0% |
| Payment protection insurance | 246 | 28.0% |
| Investments and pensions | 29 | — |
| Insurance (excluding PPI) | 6 | — |
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Product mis-sold | 129 | 16 | 12.4% |
| Service failure | 128 | 64 | 50.0% |
| Complaint handling | 128 | 45 | 35.2% |
| Mortgage administration | 110 | 36 | 32.7% |
| Account closed or refused | 78 | 15 | 19.2% |
| APP scam refund refused | 77 | 18 | 23.4% |
| Charges and fees | 67 | 20 | 29.9% |
| Payment delayed or failed | 61 | 17 | 27.9% |
| Unauthorised transaction | 56 | 14 | 25.0% |
| Funds blocked or frozen | 52 | 17 | 32.7% |
| Card dispute or chargeback | 51 | 13 | 25.5% |
| Credit file reporting | 38 | 15 | 39.5% |
| Treatment in financial difficulty | 38 | 4 | 10.5% |
| Interest and rates | 36 | 7 | 19.4% |
| Support for vulnerable customers | 31 | 14 | 45.2% |
| Data and privacy | 21 | 7 | 33.3% |
| Irresponsible lending | 13 | 3 | 23.1% |
| Identity checks and access | 13 | 4 | 30.8% |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.