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Barclays Bank Plc
Legal entity: Barclays Bank Plc
Group: Barclays
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 01026167, incorporated October 1971
6,138banking decisions
22.2%uphold rate
4,778not upheld
Beyond banking
The figures above cover this firm’s banking, credit and mortgage decisions only. The Ombudsman also decided complaints about it in other sectors, which behave differently and are kept separate rather than averaged in.
| Sector | Decisions | Uphold rate |
|---|---|---|
| Banking, credit and mortgages — shown above | 6,138 | 22.2% |
| Payment protection insurance | 1,789 | 26.4% |
| Investments and pensions | 560 | 40.9% |
| Insurance (excluding PPI) | 97 | 25.8% |
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Product mis-sold | 1,220 | 213 | 17.5% |
| Complaint handling | 972 | 303 | 31.2% |
| Charges and fees | 718 | 177 | 24.7% |
| Service failure | 704 | 241 | 34.2% |
| Credit file reporting | 693 | 246 | 35.5% |
| Mortgage administration | 596 | 177 | 29.7% |
| Account closed or refused | 588 | 132 | 22.4% |
| Unauthorised transaction | 458 | 93 | 20.3% |
| APP scam refund refused | 409 | 70 | 17.1% |
| Card dispute or chargeback | 397 | 62 | 15.6% |
| Treatment in financial difficulty | 336 | 67 | 19.9% |
| Payment delayed or failed | 312 | 93 | 29.8% |
| Interest and rates | 235 | 41 | 17.4% |
| Irresponsible lending | 231 | 50 | 21.6% |
| Funds blocked or frozen | 200 | 55 | 27.5% |
| Support for vulnerable customers | 152 | 43 | 28.3% |
| Data and privacy | 125 | 32 | 25.6% |
| Identity checks and access | 93 | 30 | 32.3% |
| Bereavement and power of attorney | 46 | 16 | 34.8% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FCA | 2025-H2 2025-07-01 to 2025-12-31 | 60.2% | 9,293 | 10,097 | — |
| FCA | 2025-H1 2025-01-01 to 2025-06-30 | 62.5% | 9,513 | 8,995 | — |
| FCA | 2024-H2 2024-07-01 to 2024-12-31 | 60.9% | 8,336 | 8,337 | — |
| FCA | 2024-H1 2024-01-01 to 2024-06-30 | 68.2% | 9,600 | 9,568 | — |
| FCA | 2023-H2 2023-07-01 to 2023-12-31 | 68.8% | 8,385 | 8,687 | — |
| FCA | 2023-H1 2023-01-01 to 2023-06-30 | 68.4% | 8,679 | 8,298 | — |
| FCA | 2022-H2 2022-07-01 to 2022-12-31 | 70.9% | 7,422 | 7,506 | — |
| FCA | 2022-H1 2022-01-01 to 2022-06-30 | 70.3% | 8,174 | 7,995 | — |
| FOS | 2025-H2 | 32.0% | — | — | 111 |
| FOS | 2025-H1 | 29.0% | — | — | 53 |
| FOS | 2024-H2 | 32.0% | — | — | 59 |
| FOS | 2024-H1 | 28.0% | — | — | 72 |
| FOS | 2023-H2 | 31.0% | — | — | 45 |
| FOS | 2023-H1 | 19.2% | — | — | 54 |
| FOS | 2022-H2 | 24.0% | — | — | 30 |
| FOS | 2022-H1 | 17.0% | — | — | 32 |
What the regulator did
FCA final notices naming this firm. This is a separate record from the Ombudsman decisions above: the Ombudsman resolves individual complaints, the FCA penalises the firm for rule breaches.
| Date | Penalty | Breach |
|---|---|---|
| 14 Jul 2025 | £39,314,700 | This Final Notice refers to a breach of Principle 2 (skill, care and diligence) of the Authority’s Principles for Businesses that occurred between 9 January 2015 and 23 April 2021. Barclays’ breach relates to its failures to identify, assess, monitor and manage adequately the money laundering risks associated with the provision of banking services to one of its corporate banking customers. |
| 25 Nov 2024 | £10,000,000 | This Final Notice refers to breaches of listing rules relating to failure to disclose information in the issuer sector. We imposed a financial penalty. |
| 25 Nov 2024 | £30,000,000 | This Final Notice refers to breaches of listing rules relating to failure to disclose information in the issuer sector. We imposed a financial penalty. |
| 28 Feb 2022 | £783,800 | This Final Notice refers to breaches of PRIN 2 related to financial crime in the corporate banking sector. We imposed a financial penalty. |
| 26 Nov 2015 | £72,069,400 | For breaching Principle 2. |
| 20 May 2015 | £284,432,000 | For breaching Principle 3 of the Authority's Principles for Businesses. |
| 23 Sept 2014 | £37,745,000 | For failing to properly protect clients’ safe custody assets worth £16.5 billion. |
| 23 May 2014 | £26,033,500 | For failing to adequately manage conflicts of interest between itself and its customers as well as systems and controls failings, in relation to the Gold Fixing. |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.