Rules ›
Financial Services and Markets Act 2000
The statute that creates the FCA and the Financial Ombudsman Service.
772banking decisions citing this rule
UKjurisdiction
The harms this rule produces
Issues most often decided in cases where this rule was cited.
| Issue | Decisions | Uphold rate |
|---|---|---|
| Product mis-sold | 234 | 18.8% |
| Irresponsible lending | 193 | 35.8% |
| APP scam refund refused | 167 | 22.8% |
| Complaint handling | 85 | 43.5% |
| Mortgage administration | 62 | 38.7% |
| Credit file reporting | 51 | 70.6% |
| Charges and fees | 46 | 56.5% |
| Unauthorised transaction | 35 | 11.4% |
| Service failure | 33 | 54.5% |
| Treatment in financial difficulty | 30 | 33.3% |
| Card dispute or chargeback | 28 | 39.3% |
| Account closed or refused | 22 | 31.8% |