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PrePay Technologies Limited
Companies House 04008083, incorporated June 2000
155banking decisions
46.5%uphold rate
83not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| APP scam refund refused | 47 | 14 | 29.8% |
| Account closed or refused | 28 | 16 | 57.1% |
| Unauthorised transaction | 27 | 15 | 55.6% |
| Funds blocked or frozen | 24 | 15 | 62.5% |
| Service failure | 23 | 18 | 78.3% |
| Card dispute or chargeback | 13 | 6 | 46.2% |
| Charges and fees | 12 | 4 | 33.3% |
| Payment delayed or failed | 11 | 7 | 63.6% |
| Complaint handling | 10 | 6 | 60.0% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2025-H2 | 28.1% | — | — | 151 |
| FOS | 2025-H1 | 26.5% | — | — | 76 |
| FOS | 2024-H2 | 39.0% | — | — | 112 |
| FOS | 2024-H1 | 43.2% | — | — | 124 |
| FOS | 2023-H2 | 46.6% | — | — | 111 |
| FOS | 2023-H1 | 36.6% | — | — | 117 |
| FOS | 2022-H2 | 44.9% | — | — | 138 |
| FOS | 2022-H1 | 28.3% | — | — | 131 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.