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PayPal Europe Sarl & Cie, SCA
296banking decisions
41.6%uphold rate
173not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Card dispute or chargeback | 121 | 53 | 43.8% |
| Funds blocked or frozen | 48 | 18 | 37.5% |
| Complaint handling | 45 | 31 | 68.9% |
| Unauthorised transaction | 36 | 16 | 44.4% |
| Account closed or refused | 33 | 8 | 24.2% |
| Credit file reporting | 23 | 10 | 43.5% |
| Service failure | 22 | 19 | 86.4% |
| Payment delayed or failed | 19 | 9 | 47.4% |
| Identity checks and access | 12 | 2 | 16.7% |
| Charges and fees | 10 | 5 | 50.0% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2021-H1 | 32.3% | — | — | — |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.