Rules ›
FCA BCOBS (Banking Conduct of Business)
Conduct rules for retail banking services.
192banking decisions citing this rule
UKjurisdiction
The harms this rule produces
Issues most often decided in cases where this rule was cited.
| Issue | Decisions | Uphold rate |
|---|---|---|
| APP scam refund refused | 67 | 19.4% |
| Interest and rates | 50 | 24.0% |
| Service failure | 18 | 33.3% |
| Account closed or refused | 18 | 0.0% |
| Complaint handling | 17 | 41.2% |
| Unauthorised transaction | 15 | 53.3% |
| Charges and fees | 12 | 25.0% |
| Funds blocked or frozen | 9 | 33.3% |
| Identity checks and access | 6 | 66.7% |
| Support for vulnerable customers | 4 | 0.0% |
| Treatment in financial difficulty | 4 | 25.0% |
| Credit file reporting | 4 | 25.0% |