Rules ›
PSR APP reimbursement requirement
From 7 October 2024, in-scope APP scam victims must be reimbursed by default.
245banking decisions citing this rule
UKjurisdiction
In force from 7 October 2024 — Mandatory reimbursement for in-scope APP scam victims began.
The harms this rule produces
Issues most often decided in cases where this rule was cited.
| Issue | Decisions | Uphold rate |
|---|---|---|
| APP scam refund refused | 238 | 51.3% |
| Complaint handling | 14 | 64.3% |
| Support for vulnerable customers | 12 | 25.0% |
| Card dispute or chargeback | 6 | 33.3% |
| Funds blocked or frozen | 1 | 100.0% |
| Service failure | 1 | 100.0% |
| Unauthorised transaction | 1 | 100.0% |
| Account closed or refused | 1 | 0.0% |