PayPal UK Ltd

Financial Ombudsman decision DRN7450778 Not upheld

Not upheldoutcome, as published by the Ombudsman

£109redress stated in the decision

Mon Jan 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

£109.40 had been taken from her account without authorisationUnauthorised transaction

She couldn’t access funds in her accountFunds blocked or frozen

She’d wrongly been charged £18.90 for moving money between her two PayPal accountsCharges and fees

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7450778.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.