Bank of Scotland Plc

Financial Ombudsman decision DRN4086569 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration, Service failure

In the Ombudsman’s words

he wants all arrears management fees to be refunded to the account as these are excessive.Charges and fees

Mr S has complained about the way Bank of Scotland plc (BOS) has dealt with his mortgage account.Mortgage administration

I don’t uphold the complaint that Bank of Scotland plc is acting unfairly in seeking to enforce the possession order.Service failure

Rules cited

FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4086569.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.