Barclays Bank Plc
Financial Ombudsman decision DRN2751516 Upheld
Upheldoutcome, as published by the Ombudsman
£18,991redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Card dispute or chargeback
In the Ombudsman’s words
Ms K says she did not authorise the transactions and her representative wants Barclays to refund the money.Unauthorised transaction
Barclays had not tried to carry out a ‘chargeback’ to the hotelCard dispute or chargeback
Rules cited
FCA BCOBS (Banking Conduct of Business)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2751516.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.