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Bank of Scotland Plc
Financial Ombudsman decision DRN-5645769 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr O complains that Bank of Scotland plc (‘BoS’) won’t reimburse the funds he lost when he says he fell victim to a scam.APP scam refund refused
Rules cited
CRM Code (APP scam reimbursement), PSR APP reimbursement requirement, Financial Services and Markets Act 2000, Payment Services Regulations 2017, UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5645769.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.