Rules ›
UK GDPR / Data Protection Act 2018
Personal-data duties, including accuracy of records shared with credit reference agencies.
297banking decisions citing this rule
UKjurisdiction
The harms this rule produces
Issues most often decided in cases where this rule was cited.
| Issue | Decisions | Uphold rate |
|---|---|---|
| Data and privacy | 123 | 26.0% |
| Credit file reporting | 78 | 33.3% |
| Complaint handling | 59 | 45.8% |
| Identity checks and access | 36 | 19.4% |
| Mortgage administration | 33 | 36.4% |
| Account closed or refused | 25 | 12.0% |
| Service failure | 25 | 56.0% |
| Support for vulnerable customers | 17 | 41.2% |
| APP scam refund refused | 16 | 31.3% |
| Treatment in financial difficulty | 15 | 20.0% |
| Irresponsible lending | 12 | 16.7% |
| Funds blocked or frozen | 9 | 11.1% |
How the United States handles the same risk
Fair Credit Reporting Act
US rules on accuracy and dispute of credit reporting.