Skrill Limited

Financial Ombudsman decision DRN-4433050 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Charges and fees, Identity checks and access

In the Ombudsman’s words

Mr O complains that Skrill Limited blocked and later closed his account.Account closed or refused

Skrill blocked the account on 27 January 2023.Funds blocked or frozen

It charged Mr O an administration fee of 170 US dollars.Charges and fees

Skrill asked Mr O to supply an image of him holding his ID as well as a recent bank statement.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4433050.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.