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Skrill Limited
Legal entity: Skrill Limited
FCA register status: Registered — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 04260907
101banking decisions
27.7%uphold rate
73not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Account closed or refused | 40 | 10 | 25.0% |
| Charges and fees | 26 | 7 | 26.9% |
| Unauthorised transaction | 16 | 3 | 18.8% |
| APP scam refund refused | 15 | 3 | 20.0% |
| Payment delayed or failed | 13 | 7 | 53.8% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2025-H2 | 25.0% | — | — | 95 |
| FOS | 2023-H2 | 14.3% | — | — | 41 |
| FOS | 2023-H1 | 19.6% | — | — | 31 |
| FOS | 2022-H2 | 12.5% | — | — | 58 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.