Target Servicing Limited

Financial Ombudsman decision DRN-4303260 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Sat Nov 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

refund all interest and management fees paid by Mr D from 1 October 2022 to the date of redemptionCharges and fees

caused unnecessary delays when he wanted to redeem his help to buy (“HTB”) loanMortgage administration

Rules cited

FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4303260.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.