BankConductIndex

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Target Servicing Limited

Legal entity: Target Servicing Limited

FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.

Companies House 05618062, incorporated November 2005

90banking decisions
74.4%uphold rate
23not upheld

What this firm loses on

IssueDecisionsUpheldUphold rate
Mortgage administration564275.0%
Service failure282692.9%
Charges and fees242187.5%

The official record

What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.

SourcePeriodUpheldOpenedClosedNew cases
FOS2023-H1———1
FOS2022-H2———1
FOS2022-H1———2
FOS2021-H2———5
FOS2021-H1———16

Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.