Studio Retail Limited

Financial Ombudsman decision DRN-3965775 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

should’ve stopped interest being charged on the associated balance of her account whilst the dispute was ongoingCharges and fees

expressed dissatisfaction about the administration of her regulated credit agreementMortgage administration

Rules cited

FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3965775.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.