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Studio Retail Limited
Companies House 14134781, incorporated May 2022
129banking decisions
48.8%uphold rate
66not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Irresponsible lending | 70 | 32 | 45.7% |
| Credit file reporting | 22 | 16 | 72.7% |
| Charges and fees | 21 | 16 | 76.2% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2023-H1 | 29.8% | — | — | 63 |
| FOS | 2022-H2 | 20.0% | — | — | 114 |
| FOS | 2022-H1 | 24.2% | — | — | 169 |
| FOS | 2021-H2 | 37.8% | — | — | 198 |
| FOS | 2021-H1 | 44.3% | — | — | 272 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.