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WorldPay (UK) Limited
Legal entity: WorldPay (UK) Limited
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 07316500, incorporated July 2010
147banking decisions
17.7%uphold rate
121not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Card dispute or chargeback | 57 | 4 | 7.0% |
| Charges and fees | 44 | 8 | 18.2% |
| Account closed or refused | 23 | 2 | 8.7% |
| Service failure | 16 | 11 | 68.8% |
| Funds blocked or frozen | 15 | 2 | 13.3% |
| Complaint handling | 13 | 6 | 46.2% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2025-H1 | — | — | — | 31 |
| FOS | 2024-H2 | 35.0% | — | — | 54 |
| FOS | 2024-H1 | — | — | — | 42 |
| FOS | 2023-H2 | 25.0% | — | — | 32 |
| FOS | 2023-H1 | 44.7% | — | — | 56 |
| FOS | 2022-H2 | 40.0% | — | — | 38 |
| FOS | 2022-H1 | 22.6% | — | — | 44 |
| FOS | 2021-H2 | 39.0% | — | — | 41 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.