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J.P. Morgan Europe Limited
Legal entity: J.P. Morgan Europe Limited
Group: JPMorgan Chase & Co.
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 00938937, incorporated September 1968
342banking decisions
34.2%uphold rate
225not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| APP scam refund refused | 133 | 40 | 30.1% |
| Unauthorised transaction | 61 | 31 | 50.8% |
| Funds blocked or frozen | 43 | 21 | 48.8% |
| Complaint handling | 43 | 21 | 48.8% |
| Account closed or refused | 41 | 13 | 31.7% |
| Card dispute or chargeback | 37 | 4 | 10.8% |
| Support for vulnerable customers | 25 | 9 | 36.0% |
| Payment delayed or failed | 19 | 3 | 15.8% |
| Service failure | 17 | 12 | 70.6% |
| Identity checks and access | 13 | 4 | 30.8% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FCA | 2025-H2 2025-07-01 to 2025-12-31 | 47.5% | 8,343 | 8,472 | — |
| FCA | 2025-H1 2025-01-01 to 2025-06-30 | 46.6% | 10,803 | 10,763 | — |
| FCA | 2024-H2 2024-07-01 to 2024-12-31 | 40.3% | 12,193 | 12,516 | — |
| FCA | 2024-H1 2024-01-01 to 2024-06-30 | 37.0% | 12,121 | 12,056 | — |
| FCA | 2023-H2 2023-07-01 to 2023-12-31 | 40.4% | 15,002 | 14,737 | — |
| FCA | 2023-H1 2023-01-01 to 2023-06-30 | 40.7% | 7,872 | 7,455 | — |
| FCA | 2022-H2 2022-07-01 to 2022-12-31 | 56.8% | 7,389 | 7,667 | — |
| FCA | 2022-H1 2022-01-01 to 2022-06-30 | 64.2% | 3,085 | 2,698 | — |
| FOS | 2025-H2 | 28.7% | — | — | 630 |
| FOS | 2025-H1 | 29.9% | — | — | 374 |
| FOS | 2024-H2 | 33.0% | — | — | 461 |
| FOS | 2024-H1 | 53.0% | — | — | 397 |
| FOS | 2023-H2 | 56.1% | — | — | 341 |
| FOS | 2023-H1 | 37.3% | — | — | 281 |
| FOS | 2022-H2 | 31.7% | — | — | 170 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.