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Countrywide Principal Services Limited

Financial Ombudsman decision DRN9881950 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

It has waived the outstanding arrangement fee, offered to refund the arrangement fee paid and agreed to pay £250 for the trouble and upset caused.Charges and fees

Mr A and Ms B complain about the poor service they received from Countrywide Principal Services Ltd when it gave them mortgage advice.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9881950.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.