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Countrywide Principal Services Limited
Companies House 01707341, incorporated March 1983
60banking decisions
28.3%uphold rate
43not upheld
Beyond banking
The figures above cover this firm’s banking, credit and mortgage decisions only. The Ombudsman also decided complaints about it in other sectors, which behave differently and are kept separate rather than averaged in.
| Sector | Decisions | Uphold rate |
|---|---|---|
| Banking, credit and mortgages — shown above | 60 | 28.3% |
| Payment protection insurance | 47 | 31.9% |
| Insurance (excluding PPI) | 20 | — |
| Investments and pensions | 8 | — |
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Product mis-sold | 32 | 6 | 18.8% |
| Mortgage administration | 20 | 10 | 50.0% |
| Charges and fees | 14 | 4 | 28.6% |
| Service failure | 13 | 8 | 61.5% |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.