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Northern Rock (Asset Management) plc

Financial Ombudsman decision DRN9833905 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Mortgage administration

In the Ombudsman’s words

refund any arrears fees it applied from June 2011Charges and fees

refund three months’ interest that it charged between January and March 2012Interest and rates

delays and maladministration by NRAM in processing the voluntary surrender of the propertyMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9833905.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.