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Northern Rock (Asset Management) plc
Companies House 08655131, incorporated August 2013 — this company is dissolved.
This company is dissolved at Companies House. The decisions below still stand as a record of what was decided, but the business behind them may no longer be trading, and any current customers may now be dealt with by a different entity.
209banking decisions
27.8%uphold rate
151not upheld
Beyond banking
The figures above cover this firm’s banking, credit and mortgage decisions only. The Ombudsman also decided complaints about it in other sectors, which behave differently and are kept separate rather than averaged in.
| Sector | Decisions | Uphold rate |
|---|---|---|
| Banking, credit and mortgages — shown above | 209 | 27.8% |
| Payment protection insurance | 4 | — |
| Investments and pensions | 3 | — |
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Mortgage administration | 89 | 30 | 33.7% |
| Treatment in financial difficulty | 47 | 15 | 31.9% |
| Product mis-sold | 37 | 1 | 2.7% |
| Charges and fees | 32 | 14 | 43.8% |
| Complaint handling | 29 | 12 | 41.4% |
| Service failure | 28 | 12 | 42.9% |
| Interest and rates | 25 | 4 | 16.0% |
| Credit file reporting | 19 | 7 | 36.8% |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.