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Northern Rock (Asset Management) plc

Financial Ombudsman decision DRN9619157 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Northern Rock debited Mr and Mrs T’s account by an amount that was neither the incorrect figure it had given, nor the correct figure.Charges and fees

incorrectly calculated the monthly repayment figure for their loanMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9619157.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.