Mortgage Express
Financial Ombudsman decision DRN9585622 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
He also said the receivers failed to collect rent from the tenant and this should be paid to him by Mortgage Express. Mr Y was also unhappy that fees were refunded back to the account to which they were charged, rather than being paid to him.Charges and fees
Mr Y complains that Mortgage Express returned a property to his control following a LPA receivership in poor condition.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9585622.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.