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Mortgage Express
Legal entity: Mortgage Express
FCA register status: No longer authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 02405490
213banking decisions
27.7%uphold rate
154not upheld
Beyond banking
The figures above cover this firm’s banking, credit and mortgage decisions only. The Ombudsman also decided complaints about it in other sectors, which behave differently and are kept separate rather than averaged in.
| Sector | Decisions | Uphold rate |
|---|---|---|
| Banking, credit and mortgages — shown above | 213 | 27.7% |
| Investments and pensions | 1 | — |
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Mortgage administration | 123 | 41 | 33.3% |
| Interest and rates | 41 | 2 | 4.9% |
| Charges and fees | 41 | 18 | 43.9% |
| Treatment in financial difficulty | 36 | 14 | 38.9% |
| Credit file reporting | 29 | 12 | 41.4% |
| Complaint handling | 15 | 7 | 46.7% |
| Service failure | 13 | 6 | 46.2% |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.