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Northern Rock (Asset Management) plc
Financial Ombudsman decision DRN9578596 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
He said that NRAM did not help him with his financial difficulties and unfairly added charges that should be removed.Charges and fees
Mr C complains that Northern Rock (Asset Management) plc (NRAM) has failed to explain his mortgage account balance, which he considers to be incorrect.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9578596.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.