Barclays Bank Plc
Financial Ombudsman decision DRN9546794 Upheld
Upheldoutcome, as published by the Ombudsman
£524redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
refund two months’ worth of interestCharges and fees
failed to clear the balance of their credit facility as they had told it toMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9546794.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.