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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN9541189 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mrs A complains that The Co-operative Bank Plc (trading as Britannia) unfairly charged her a full early repayment penalty (“ERC”)Charges and fees

Mrs A also says that another Britannia mortgage adviser informed her in 2007 that Britannia would exercise some leeway in relation to the time scales applicable to the ERC.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9541189.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.