Clydesdale Bank Plc
Financial Ombudsman decision DRN9486400 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Miss D and Mr A want the bank to refund the mortgage arrangement fee and cost of the reportsCharges and fees
unfairly retained money from their mortgage and required them to use specific contractors for reportsMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9486400.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.