Barclays Bank Plc
Financial Ombudsman decision DRN9432852 Not upheld
Not upheldoutcome, as published by the Ombudsman
£11,302redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Barclays must also reimburse the £355 valuation fee Mr J paid to Barclays and the product and booking fees for his new mortgage of £750 and £195 respectively.Charges and fees
Mr J complains that because of delays by Barclays Bank Plc he was unable to port (transfer) his mortgage to a new property.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9432852.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.