Barclays Bank Plc
Financial Ombudsman decision DRN9393405 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Barclays accepted that there was a delay in repaying the application feeCharges and fees
Mr and Mrs A also complain of time taken to assess the application which took from October to December 2011.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9393405.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.