Mortgage Express
Financial Ombudsman decision DRN9315628 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Mr and Mrs K also complain about the costs applied to their account for the work carried out on Mortgage Express’ behalf during this time.Charges and fees
Mr and Mrs K complain that after taking their property into possession, Mortgage Express failed to ensure that it was adequately securedMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9315628.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.