Mortgage Express
Financial Ombudsman decision DRN9261977 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Mr and Mrs C, represented by a family member, complained because they believed Mortgage Express was charging them for money they didn’t owe.Charges and fees
Mr and Mrs C complained to us that they believed the property was rented before being sold, and they hadn’t been given details about the sale and how it was marketed.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9261977.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.