Barclays Bank Plc
Financial Ombudsman decision DRN9215396 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mrs B also says that they are being charged an interest rate of 4.99% on the MCA, contrary to Clause 6 of the supplemental mortgage conditions provided in 2006 which says that the mortgage does not have a ‘higher lending charge’.Interest and rates
Mr and Mrs B complain that Barclays Bank Plc has failed to treat them fairly in relation to the terms and conditions applied to their mortgage account and the related mortgage current account (MCA).Mortgage administration
Rules cited
Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9215396.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.