Topaz Finance Limited

Financial Ombudsman decision DRN9126387 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Sun Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration, Support for vulnerable customers, Data and privacy

In the Ombudsman’s words

Mrs J is unhappy at fees and charges added to the accountCharges and fees

Topaz has failed to send paperwork to remove her ex-husband from the mortgage accountMortgage administration

I am very sorry to learn that Mrs J’s mental health issues are impacting on her ability to deal with her finances.Support for vulnerable customers

when responding to a Subject Access Request (SAR) Topaz breached data protection legislation by sending its response in a package which was not properly securedData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9126387.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.