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Topaz Finance Limited
Legal entity: Topaz Finance Limited
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 05946900, incorporated September 2006
152banking decisions
34.9%uphold rate
99not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Mortgage administration | 91 | 33 | 36.3% |
| Credit file reporting | 43 | 20 | 46.5% |
| Treatment in financial difficulty | 27 | 9 | 33.3% |
| Interest and rates | 22 | 1 | 4.5% |
| Complaint handling | 18 | 12 | 66.7% |
| Charges and fees | 16 | 6 | 37.5% |
| Service failure | 14 | 6 | 42.9% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2025-H2 | — | — | — | 1 |
| FOS | 2024-H2 | — | — | — | 1 |
| FOS | 2024-H1 | — | — | — | 1 |
| FOS | 2023-H2 | — | — | — | 2 |
| FOS | 2023-H1 | — | — | — | 3 |
| FOS | 2022-H2 | — | — | — | 1 |
| FOS | 2022-H1 | — | — | — | 3 |
| FOS | 2021-H2 | — | — | — | 2 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.