WorldPay (UK) Limited

Financial Ombudsman decision DRN9096143 Not upheld

Not upheldoutcome, as published by the Ombudsman

£4,800redress stated in the decision

Thu Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Card dispute or chargeback

In the Ombudsman’s words

did not act unfairly in closing Ms O’s accountAccount closed or refused

transactions reported as fraud by the card holdersCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9096143.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.