Close Brothers Limited

Financial Ombudsman decision DRN8893974 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

waive the £12 administration charge for late return of this documentCharges and fees

did not send him a welcome pack and then continued to chase him for a signed copy of his credit agreementMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8893974.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.