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The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN8796702 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Mortgage administration

In the Ombudsman’s words

It agreed to refund interest and charges from 8 June 2011 and waive its sealing feeCharges and fees

correct Ms G’s credit file (if not already done)Credit file reporting

complains about poor service by The Royal Bank of Scotland Plc (RBS) when she came to redeem her mortgage accountMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8796702.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.