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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN8735936 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

The Co-operative Bank has accepted that its terms and conditions did not give it a legal right to set Ms H’s debt off, or to charge her interest on this sum in the way it did.Charges and fees

Ms H complains that The Co-operative Bank Plc unfairly and unreasonably did not allow her chargeback request.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8735936.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.