Bank of Scotland Plc

Financial Ombudsman decision DRN8701534 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mr M’s complaint is about his mortgage with Bank of Scotland plc trading as Halifax. He is unhappy that Halifax added the cost of a home insurance policy and other charges to his mortgage.Charges and fees

Our adjudicator considered Mr M’s complaint and didn’t uphold most of the complaint. However, he concluded that Mr M has not been informed about the effect that the insurance premiums being added to the mortgage were having on its balance.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8701534.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.