Barclays Bank Plc
Financial Ombudsman decision DRN8673106 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Jun 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
downgrading his Additions Plus packaged bank account to an Additions account without his consentAccount closed or refused
Mr S wants to have all the fees he paid since the unauthorised downgrade refunded to him with interestCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8673106.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.