Bank of Scotland Plc

Financial Ombudsman decision DRN8617012 Not upheld

Not upheldoutcome, as published by the Ombudsman

£512redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr E complains that Bank of Scotland Plc refuses to accept that it did not close his accountAccount closed or refused

He considers that as a result he has incurred charges when he should not have doneCharges and fees

adverse information has been registered on his credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8617012.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.