Bank of Scotland Plc

Financial Ombudsman decision DRN8608756 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mr T complains about the charges which BOS applied to the account which he says were excessive.Charges and fees

Mr T and Ms M complain about the way Bank of Scotland plc dealt with the repossession and sale of their house when they could not keep up with their mortgage repayments.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8608756.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.