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The Royal Bank of Scotland Plc
Financial Ombudsman decision DRN8524840 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
They claim a refund of the early repayment charge (ERC) they incurred when re-mortgaging, and the product fee they have paid.Charges and fees
Mr and Mrs G complain about the poor advice they received from The Royal Bank of Scotland Plc (RBS) when they arranged a mortgage which they subsequently discovered they were unable to port.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8524840.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.