Barclays Bank Plc
Financial Ombudsman decision DRN8524063 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Identity checks and access
In the Ombudsman’s words
wrongly opened accounts in his name for a fraudster, and collected a cheque which had been sent to him but intercepted.Unauthorised transaction
two accounts – a current account and a savings account – were opened in Mr G’s name at a Barclays branch.Identity checks and access
Rules cited
Money Laundering Regulations 2017, FCA DISP (Dispute Resolution)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8524063.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.